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Rwanda Buget Safaris ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a tour with us. Please read this policy carefully. By using our services, you agree to the practices described here.
Information We Collect
We collect information you provide directly to us, including:
- ✓Personal identification: Name, email address, phone number, nationality, and date of birth.
- ✓Booking information: Travel dates, tour preferences, accommodation choices, dietary requirements, and emergency contacts.
- ✓Payment information: Credit/debit card details, billing address, and transaction history (processed securely via third-party payment processors).
- ✓Communications: Any messages, enquiries, or feedback you send us.
How We Use Your Information
We use the information we collect to:
- ✓Process and manage your safari bookings and payments.
- ✓Communicate with you about your reservations, itineraries, and travel documents.
- ✓Send you relevant travel updates, newsletters, and promotional offers (with your consent).
- ✓Improve our website, services, and customer experience.
- ✓Comply with legal obligations and resolve any disputes.
- ✓Protect against fraudulent or unauthorised activity.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- ✓Service providers: Lodges, airlines, ground handlers, and activity operators who need your information to fulfil your booking.
- ✓Payment processors: Secure third-party payment gateways to complete financial transactions.
- ✓Legal requirements: When required by law, court order, or government authority.
- ✓Business transfers: In the event of a merger, acquisition, or sale of our business assets.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- ✓SSL/TLS encryption for all data transmitted to and from our website.
- ✓Secure, access-controlled servers hosted in certified data centres.
- ✓Regular security audits and staff training on data protection.
While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your information.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- ✓Access: Request a copy of the personal data we hold about you.
- ✓Correction: Ask us to correct any inaccurate or incomplete information.
- ✓Deletion: Request that we delete your personal data, subject to legal obligations.
- ✓Objection: Object to the processing of your data for marketing purposes at any time.
- ✓Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@calmafricasafaris.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites (e.g. social media, partner lodges, payment portals). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: